Meet Heba Baldwin, a Coordinator on our Client Services team at Care Advantage. As a Coordinator, Heba talks with our clients on the phone and face-to-face to make sure they have their needs met. We asked Heba to answer some questions about her personal and professional journey. Take a few moments to get to know Heba a little bit better through these 10 questions!
In 20 words or less, describe your job.
Helping clients get the care they need for their loved ones during their most stressful times.
What is your favorite thing about your job?
I love building a relationship with my clients and to not only be a sounding board for them while they're trying to navigate through this unfamiliar and stressful time in their lives, but also being able to provide additional resources as well to truly give them a one of a kind experience.
If you weren’t working here, what would you want to do?
I would like to be a therapist—mental health and substance abuse both have a strong negative stigma associated with them and I don't feel enough people have the resources they need to work through that.
If you could invite 3 celebrities to dinner (living or deceased) who would you choose?
Bradley Cooper, Jennifer Lawrence, and Freddie Mercury.
What is something (either professionally or personally) that you are proud of?
I am very proud that I went back to school in my late 30s. It has definitely been a challenge but one that I don't regret in the slightest.
What is your favorite sport to watch and what team to you root for?
I am an avid football fan (soccer). Being Egyptian, of course I root for them, but if I'm being honest, it's Liverpool.
What is one professional skill that you are working on?
Time-management is my Achilles heel.
Why did you choose to work for our company?
I saw first-hand how well our caregivers take care of our clients and how well the company takes care of all of us.
What motivates you at work?
Helping our clients get the care they need for their loved ones and building that connection with them to become a trusted source of support.
In ten words or less, what is the best advice you were ever given?
Live in the moment because you don’t know what tomorrow will bring.
